The product
How does the price compare to salon waxing and premium home devices?
A wax every few weeks adds up fast, and you still grow it out prickly before every visit. The Smootha device is a one-off purchase in the same IPL category, with adjustable intensity settings so you start on a low setting and build up. That is the honest mid-tier, for the woman who just cancelled her waxer.
What makes Smootha different from the cheap flash guns online?
Adjustable intensity settings. You start on a low setting and build up as your skin gets comfortable, rather than a single mystery setting you have to trust. That removes the burnt-fear feeling of a random Amazon flash gun. On top of that you get an Australian warranty and a 30-day satisfaction guarantee. You are not chasing an overseas seller if something goes wrong, and it is not another gadget destined for the drawer.
How does the Smootha IPL actually reduce hair?
It works by selective photothermolysis. A broad-spectrum flash of light passes into the skin and is absorbed by the pigment in your hair, where it turns into heat. That heat weakens the follicle, so over a course of sessions the hair grows back finer and sparser. This is different from a razor or wax, which only cut or pull the surface. It is the same category of light used in professional and premium home devices.
Will it work on my skin and hair colour?
IPL works best on lighter to medium skin with dark, coarse hair, because the light targets the pigment in the hair. The adjustable settings let you start on a low setting and build up, so you see how your skin responds before going higher. Very light blonde, red, grey or white hair has little pigment for the light to target, so results there may be limited. It is not recommended for very dark skin tones due to burn risk.
How do I know which intensity is safe for my skin?
Start low and build up. The device has adjustable intensity settings, so you begin on a low setting, see how your skin responds, and step up gradually as you get comfortable. That is exactly what the random flash guns never gave you, a single fixed setting with no way to ease in. Use lower settings for the face, follow the instructions in the box, and you are not left second-guessing yourself.
How often do I use the IPL and how long does a session take?
For the first eight weeks, most people run a session roughly every fortnight on the areas they want treated, timed while the follicles are in their active growth phase. Each full leg session takes around ten minutes for both legs. After the initial course you drop back to occasional top-ups every few weeks, because the hair is already coming through finer. It slots into a Sunday night in front of the TV.
How soon will I see results?
Hair grows in cycles, so results build gradually rather than overnight. Most people notice regrowth coming through slower and finer within a few weeks, with a clear reduction by around the eight-week mark of consistent use. If you skip sessions it takes longer, so sticking to the schedule matters. This is genuine reduction over time, not a same-day fix, which is why we give you time to run a proper course before you decide.
Who is Smootha for?
For the woman who just cancelled her waxer and wants smooth legs she did herself on a Sunday night, without the ongoing salon bill. The practical type who did the maths and found the smarter mid-priced option. If you want hair that actually gets thinner over time, adjustable settings so you start low and build up, and Australian warranty backing, this is built for you. It works best on lighter to medium skin with dark, coarse hair.
Is this meant to replace salon treatments?
It is built for people tired of the ongoing salon habit and the prickly grow-out between appointments, who also do not want to overpay for a premium counter device. You run your own sessions on your own schedule, covering legs, underarms and the bikini line. Same IPL category as the premium devices, minus the beauty-counter markup.
Who is the IPL not suitable for?
IPL targets the melanin in dark hair, so it is best for lighter to medium skin with dark, coarse hair. It is not recommended for very dark skin tones due to burn risk, or for blonde, grey or red hair which lacks the melanin the light needs. Avoid use if you are pregnant, nursing, or have a skin disorder or condition affecting the area. If in doubt, check with your doctor before starting.
Should I get the single device or a bundle?
The single device covers one person running their own sessions on their own schedule. It suits you if you want smooth legs, underarms and bikini line without the salon markup and without overpaying for a premium counter device.
Can I buy one now and add another later?
You can, but buying together keeps you consistent, and consistency is what thins the hair over eight weeks. A second matched device means no one waits their turn, and no one drops off the routine halfway. Both arrive in the one parcel at the same intensity range, and a two-device bundle saves you against buying separately. The devices are identical, so the adjustable settings and results match across whoever uses them.
What does the Precision Brow Trimmer do?
It is a cordless, USB rechargeable electric trimmer with a fine, narrow cutting head sized for the brow line. You glide it along the shape of your brow and the head clips the stray hairs level with the skin as it passes. There is no pulling like tweezers or wax, and no blade dragging like a razor. Both brows take a couple of minutes, and being cordless you can angle it exactly where you need it at the mirror.
Can I shape my own brows if I have never done it before?
Yes. The head is small and sits close to the skin, so it naturally follows your brow line and you clip only the strays around the edges. It is far more forgiving than a razor or tweezers because you are trimming, not pulling or slicing. Go slowly, do one side then match the other, and keep it to the brow area rather than larger sections of the face, working carefully around the eye.
What does the PrepGlow Exfoliating Mitt do?
It uses a dual-texture woven surface instead of a single rough loofah. The firmer side gently lifts the layer of dead skin cells that traps tiny hairs, while the softer side buffs the surface smooth. Glide it over damp skin and it clears that build-up in one pass, so hairs are no longer stuck under the surface. Use it on legs, arms, underarms and gently on the bikini line, where ingrowns tend to be worst.
How do I look after the IPL device?
It is low maintenance. Wipe the flash window with a soft cloth after each session so nothing builds up on the glass and dulls the light, because a dull window weakens the light that does the work. Keep it out of water and store it somewhere dry rather than a damp bathroom shelf. There are no blades to replace and no wax to buy, so upkeep is a quick wipe-down and dry storage.
Is there anything to buy or refill over time?
No. There are no wax pots, no strips and no refills, so ongoing upkeep is basically nothing. Plug it into the wall and it glides over each area. Looked after with a clean window and dry storage, it keeps delivering across the full course and long after. That is the whole point of running it yourself instead of rebooking a fortnightly wax.
How do I keep the PrepGlow Mitt clean, and how often should I use it?
Rinse it thoroughly under running water after each use to clear the lifted skin cells, then hang it somewhere it can dry fully rather than leaving it scrunched up wet. Every so often give it a wash with a little soap. Use it two or three times a week in the shower. Using it a day or so before you remove hair clears the surface, and if your skin is sensitive, start with once or twice a week and build up.
How is the Precision Brow Trimmer powered?
It is a cordless electric trimmer that is USB rechargeable, so there is no cable to fight with while you lean into the mirror. That means you can hold it at any angle and reach the outer edges of the brow easily. It is light in the hand, which makes the small precise movements feel steady rather than fiddly. It slots straight into a routine you already do at the bathroom mirror.
What if the device does not work for me?
You are covered by our 30-day satisfaction guarantee. Start the treatment, see how your skin responds, and return it for a refund within 30 days if it is not right for you. You are not left with another gadget dead in the drawer next to the flash gun. We would rather you try it with no risk than sit on the fence wondering, and full details are on our returns page so you know exactly what applies.
Is the device covered by warranty?
Yes. Every device carries an Australian warranty, which is one of the things the no-name flash guns online never came with. Between the warranty and the 30-day satisfaction guarantee, you have real backing if anything goes wrong or the device is not right for you. Get in touch and we will sort it, with no chasing an overseas seller who has gone quiet.
Delivery
How much does shipping cost?
Nothing. Shipping is free Australia-wide on every order, single device or bundle. There is no minimum spend and no surprise handling fee at checkout. Your device, your PrepGlow Mitt or your Precision Brow Trimmer arrives at your door with no add-on charges. You pay for the IPL device once and that is the price, not a starting point. No lying on a salon table waiting on an appointment. It turns up and you start your first Sunday-night session on your own schedule.
Does my whole order arrive in one parcel?
Every order is packed and dispatched within one to two business days. Yes. Your order comes together in a single parcel rather than in separate drops. That matters most across the first eight weeks, when results come from consistency and a gap waiting on a second parcel can stall your progress. If you buy a two-device bundle or the Family Pack, both handsets arrive together, so you start on the same night with nothing missing and no piecing it together over multiple deliveries.
Can I track my order?
Yes. Once your parcel is on its way you get tracking, so you can watch it move and know exactly when to expect it. There are no surprises about when it turns up. If anything looks off with the tracking, get in touch and we will chase it for you rather than leaving you to sort it out alone.
Returns and guarantee
Does the guarantee cover the bundles and the companion tools?
Yes. The 30-day satisfaction guarantee applies across the range, including the two-device bundle, the Family Pack, the PrepGlow Mitt and the Precision Brow Trimmer. Use them at home, see how they fit your routine, and if you decide they are not for you, get in touch within 30 days for a refund. We want you actually happy with what you bought, not stuck with something you never use.
